Help
How can we help?
We want you to have the easiest experience possible. But we know you might have a few questions.
rewards
To redeem Carrot Perks, please follow these steps:
On Your Smartphone:
- Open the App on your phone
- Click the SCAN icon located in the main menu of the app
- Select “Scan Receipt”
- Click “Upload Receipt” to follow the instructions
On the Web:
- Log in at order.carrotexpress.com/scan.
- Select “Scan Receipt”
- Click “Upload Receipt” to follow the instructions.
Please write to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Order number/Receipt
- Carrot Express account number
questions related to our food
If you have questions related to our ingredients, presentation, amount, allergens, etc, you may write to info@carrotexpress.com for additional information, or visit carrotexpress.com/nutrition-allergens.
how to find your carrot account number?
On Your Smartphone:
- Open the Carrot App on your smartphone
- Click on the menu icon located in the top right corner
- Your account number will be displayed under your name
On the Web:
- Log in to your perks account
- Your account number can be found at the top left under “Summary of Accounts”
how to edit the tip on the app?
- Open the app and add your desired item to your cart
Proceed to the Checkout section - Your cart will appear on the right side of your screen
- Select the desired tip or choose “Set Tip” for a custom amount
- Click on “Continue”
- Review your order and then click the “PLACE ORDER” button to complete your purchase
to request a credit to your carrot perks account
To request a credit to your account, send an email to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Order number/Receipt
- Carrot Express account number
- Reason for your credit
to request a refund
To request a refund to your account, send an email to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Last 4 digits of the card you used
- Store you purchased from
- Order number/Receipt
- Reason for your refund
store feedback or congratulations
If you would like to provide your comments about a store, please click “Contact” and complete the form.
email marketing
To unsubscribe from our email list, click here. Please remember that we send regular updates.
unsubscribe from the app
If you want to unsubscribe from our App, click here and fill out the form.
frequently asked questions
click here and read our frequently asked guest questions and answers.
Want to download our App?
you haven’t downloaded our app? click here if you have an iPhone or Android phone to start enjoying all the Carrot perks. click here to learn what you are missing.