Frequently Asked Questions
What makes Carrot Express special?
Fresh, locally sourced ingredients. Options for every lifestyle: gluten-free, vegan, and keto-friendly. A cozy, welcoming atmosphere to kick off your day.
Can I schedule my order?
Yes! You can schedule your pickup or delivery order
Do you offer breakfast?
Yes! Mornings just got a whole lot better. Carrot is now your go-to spot for breakfast! Whether you’re starting the day with a power smoothie, craving a hearty avocado toast, or need your caffeine fix, we’re here to make your mornings brighter.
Why breakfast at Carrot Express?
Because mornings should feel good. Healthy and delicious options that fuel your day. Quick service for busy mornings. The perfect spot to sit, sip, and savor your first meal of the day.
What days and times do you serve breakfast?
We serve breakfast daily! Starting at 7 am until closing. Our all-day breakfast is to be enjoyed at any time of day.
Can I buy a gift card for my friends & family?
How do I add or remove a tip from my order?
On the checkout page, look for the tip option and select your preferred choice, or choose “Set Tip” for a custom amount.
rewards
Will I get $10 OFF* in my first App order?
Yes! You will receive $20 off your first order with a minimum purchase of $35. Click here to start downloading now!
Why should I sign up for Carrot Perks?
What are the Carrot Perks?
As a Carrot member, you’ll enjoy several rewards! You will receive $20 off your first order with a minimum purchase of $35, earn 10 points for every $1 spent, and get access to exclusive promotions.
How do I earn points?
You earn 10 points for every $1 you spend.
How can I redeem my rewards?
Accumulate 700 points to start receiving perks like free coffee, matcha, or a wellness shot.
Can I check the Account Balance?
Yes! Open the Carrot app on your mobile device or log in at order.carrotexpress.com/my-account and go to “Carrot Card”
Can I reload my Carrot Perks account?
Yes! Open the Carrot app on your mobile device or log in at order.carrotexpress.com/gifts and go to “Reload Card”
Can I edit my Carrot Perks account?
Yes! Open the Carrot App on your mobile device or log in at order.carrotexpress.com/my-account. Click on the menu icon in the top right corner and select “Profile.”
Can I change my preferred Carrot location?
Yes! Open the Carrot app on your mobile device or log in at order.carrotexpress.com/my-account and go to “Edit Profile” and select the state and favorite location
App FAQs
Where can I download the App?
You can download the Carrot App from the App Store or Google Play. Click here, choose your device, and start downloading.
Why should I download the App?
Downloading the app gives you access to exclusive perks and offers you won’t find anywhere else. It’s also the most convenient way to order—skip the line, order ahead, or get delivery directly through the app.
catering FAQs
How do I place a healthy catering order?
You can order here! For custom orders please email catering@carrotexpress.com
How far in advance should I place my order?
Orders must be placed at least 24 hours in advance, so start planning your event! Check the menu here.
Do you offer catering in all your locations?
Yes, healthy catering is available at all of our locations in Florida and New York, with the option of delivery or pick-up.
For how many people is the minimum catering order?
Our minimum number of people for a catering order is 10 people, but we can try to accommodate your needs! Contact us at catering@carrotexpress.com
Does my order include napkins, plates, and utensils?
Yes, the order covers everything so you can just open the boxes and start enjoying with your guests!
What is your catering cancellation policy?
You must cancel the order 24 hours in advance. If you cancel the day of, you will still be charged for your order.
Do you offer rewards for frequent catering orders?
We currently do not offer rewards for our catering orders, but if you order frequently you will not go unnoticed!
What if my zone is outside your delivery area?
We cannot guarantee delivery, but we can certainly do our best! Please contact us at catering@carrotexpress.com with your inquiry.