Frequently Asked Questions
FAQs
- Fresh, locally sourced ingredients.
- Options for every lifestyle: gluten-free, vegan, and keto-friendly.
- A cozy, welcoming atmosphere to kick off your day.
Yes! You can schedule your pickup or delivery order and see available hours at our River Landing location here.
Yes! Mornings just got a whole lot better. Carrot Express is now your go-to spot for breakfast! Whether you’re starting the day with a power smoothie, craving a hearty avocado toast, or need your caffeine fix, we’re here to make your mornings brighter.
Because mornings should feel good.
- Healthy and delicious options that fuel your day.
- Quick service for busy mornings.
- The perfect spot to sit, sip, and savor your first meal of the day.
We serve breakfast daily! Starting at 7 am until closing. Our all-day breakfast is to be enjoyed at any time of day.
Yes! Open the Carrot App or enter into the rewards page and click on [Gift Cards].
- Via the Website: On the checkout page, look for the tip option and select your preferred choice, or choose "Other" for a custom amount
- Via the App: On the checkout page, click the orange button labeled [REMOVE TIP] before you click on [PLACE ORDER]
Just remember, tips go directly to the servers for dine-in or delivery drivers if you choose delivery.
Rewards FAQs
Yes! You will receive $10 off your first order with a minimum purchase of $20. Click here to start downloading now!
Becoming a Carrot Express member has its benefits! Click here, sign in, and start earning points.
As a Carrot Express member, you'll enjoy several rewards! You will receive $10 off your first order with a minimum purchase of $20, earn 10 points for every $1 spent, and get $5 off for every 750 points earned, plus get access to exclusive promotions.
You earn 10 points for every $1 you spend.
You can redeem your rewards for $5 off for every 750 points earned.
Yes! Open the Carrot app on your mobile device or log in at carrotexpress.myguestaccount.com and go to “Account Balance"
Yes! Open the Carrot app on your mobile device or log in at carrotexpress.myguestaccount.com and go to “Reload Card"
Yes! Open the Carrot app on your mobile device or log in at carrotexpress.myguestaccount.com and go to “Edit Account”
Yes! Open the Carrot app on your mobile device or log in at carrotexpress.myguestaccount.com and go to “Edit Account” and select the state and favorite location
APP FAQs
You can download the Carrot App from the App Store or Google Play. Click here, choose your device, and start downloading.
Downloading the app gives you access to exclusive perks and offers you won’t find anywhere else. It’s also the most convenient way to order—skip the line, order ahead, or get delivery directly through the app.
Catering FAQs
You can order here! For custom orders please email catering@carrotexpress.com
Orders must be placed at least 24 hours in advance, so start planning your event! Check the menu here.
Yes, healthy catering is available at all of our locations in Florida and New York, with the option of delivery or pick-up.
Our minimum number of people for a catering order is 10 people, but we can try to accommodate your needs! Contact us at catering@carrotexpress.com
You must cancel the order 24 hours in advance. If you cancel the day of, you will still be charged for your order.
We currently do not offer rewards for our catering orders, but if you order frequently you will not go unnoticed!
We cannot guarantee delivery, but we can certainly do our best! Please contact us at catering@carrotexpress.com with your inquiry.
