How can we help?
We want you to have the easiest experience possible. But we know you might have a few questions.
Rewards
To redeem Carrot Perks, please follow these steps:
- Log in at carrotexpress.myguestaccount.com
- We cannot add points to your account after a purchase has been made; however, we can credit your account for the amount on your receipt, as $1 per every $10 you spent
Please write to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Order number/Receipt
- Carrot Express account number
To Request a Credit to your Carrot Perks account
To request a credit to your account, send an email to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Order number/Receipt
- Carrot Express account number
- Reason for your credit
To Request a Credit to your Carrot Perks account
If you have questions related to our ingredients, presentation, amount, allergens, etc, you may write to info@carrotexpress.com for additional information, or visit carrotexpress.com/nutrition-allergens.
Store Feedback or Congratulations
If you would like to provide your comments about a store, please click “Contact” and complete the form.
Questions related to our food
If you have questions related to our ingredients, presentation, amount, allergens, etc, you may write to info@carrotexpress.com for additional information, or visit carrotexpress.com/nutrition-allergens
To Request a Refund
To request a refund to your account, send an email to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Last 4 digits of the card you used
- Store you purchased from
- Order number/Receipt
- Reason for your refund
Store Feedback or Congratulations
If you would like to provide your comments about a store, please click “Contact” and complete the form.
To Request a Credit to your Carrot Perks account
To request a credit to your account, send an email to info@carrotexpress.com with the following information:
- First Name
- Last Name
- Phone Number
- Order number/Receipt
- Carrot Express account number
- Reason for your credit
Email Marketing
To unsubscribe from our email list, click here. Please remember that we send regular updates.
Unsubscribe from the App
If you want to unsubscribe from our App, click here and fill out the form.
